Call toll free: 1-800-232-1958

Frequently Asked Questions

1.   Does Red Arrow permit drinking or open-alcoholic beverages aboard the coach?
2.   How much luggage am I allowed to take?
3.   What are your baggage liability restrictions?
4.   Can I cancel or change my trip and receive a full refund?
5.   Do you have a Frequent Traveller program?
6.   Are pets allowed on board?
7.   Can I bring my bicycle?
8.   Can I bring my ski/snowboard equipment?
9.   Can I bring my golf clubs?
10. Are your movies appropriate for all ages?
11. Can I bring a child’s car seat on board?
12. Is smoking permitted on board the coach?
13. What information should I have ready when calling Red Arrow?
14. If I need a ticket at the last minute, can I pay the driver cash?
15. How far in advance must I arrive before departure?
16. Do you travel to the West Edmonton Mall?
17. Who can I call regarding employment opportunities?
18. If I miss the coach can I travel on the next one?
19. Do I have to book my trip in advance?
20. Do you offer any discounted fares?
21. May children travel alone on Red Arrow?
22. Will my luggage be searched prior to boarding the coach?
23. Do I need ID when traveling on Red Arrow?

 

Answers:

1. Does Red Arrow permit drinking or open-alcoholic beverages aboard the coach?
NO!
Any passengers who are deemed intoxicated will not be permitted to board. In addition, any passengers caught with open-alcohol on board the coach will be ejected immediately. FARE WILL NOT BE REFUNDED.

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2. How much luggage am I allowed to take?
Passengers travelling Red Arrow are allowed four (4) pieces of luggage in total, this includes carry-on items (2 maximum).  Carry-on luggage must fit in the overhead compartment. Baggage can not be stored under the seat, as this can damage the audio/video system. The maximum number of pieces allowed is six (6). Extra luggage will be charged at $5.00 per piece (GST included). The number of extra pieces may be limited due to space constraints.  Our full luggage policy can be viewed by clicking here.

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3. What are your baggage liability restrictions?
Maximum baggage liability is $350.00. Any damage must be reported to Red Arrow within 24 hours or claim may be refused. Our full luggage policy can be viewed by clicking here.

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4. Can I cancel or change my trip and receive a full refund?
To qualify for a refund or exchange, reservations must be cancelled 30 minutes prior to a.m. departures and 3 hours prior to p.m. departures. Reservations departing from remote locations (Namao, Gibbons, Radway, Boyle, Grassland, Wandering River, Bonnyville, Smoky Lake, St. Albert, Athabasca, Deerfoot Inn and Casino, Aldersyde, Fort Macleod, Claresholm) MUST call ½ hour PRIOR to the coach departing the originating ticket office. Time changes without proper notice can be made for a service charge.  Missed departures must be rebooked within 30 days of the trip being missed or the full fare will be forfeited and a new fare must be purchased to travel again.  You have 10 days in which to pick up your refund. Reservations must be cancelled 24 hours in advance to qualify for a refund or exchange during the Christmas blackout period.  Frequent Traveler Points are also not eligible for redemption during our Christmas Blackout period.

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5. Do you have a Frequent Traveller program?
Yes. For more information visit our Frequent Traveller Plan page.

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6. Are pets allowed on board?
We will only accept a service animal that has all the proper documentation. If travelling with a service animal, please ensure you have the appropriate paperwork with you.

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7. Can I bring my bicycle?
Yes. Bikes may be transported with you while you travel on the coach. Bikes are only be accepted from our Fort McMurray Ticket Office, Edmonton Ticket Office, Downtown Calgary Ticket Office and our Downtown Lethbridge Ticket Office. The fee is $10 and in an effort to protect our passengers' luggage, the bike must either:
1. Be packed inside a cardboard box
2. Be wrapped in bubble wrap or a blanket that is securely fastened

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8. Can I bring my ski/snowboard equipment?
Yes. Skis, boots and poles must be in a bag or bound together. Snowboards must also be in a bag. They are considered one (1) piece of luggage and, as such, will be subject to the extra luggage charge of $5.00 per piece (GST included) if the maximum is exceeded.

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9. Can I bring my golf clubs?
You can bring your golf clubs as long as the heads are wrapped or covered. They are considered one (1) piece of luggage and, as such, will be subject to the extra luggage charge of $5.00 per piece (GST included) if the maximum is exceeded.

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10. Are your movies appropriate for all ages?
Although all Red Arrow movies are edited for content, some movies may not be appropriate for all viewers. Viewer discretion is advised.

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11. Can I bring a child’s car seat on board?
If you wish to seat your child in their car seat next to you on board the motorcoach, you will also be required to pay the fare for the coach seat occupied by the child's car seat. Please note that our motorcoaches are equipped with either lap belts or 3 point seat belts and may not be compatible with your car seat. If the car seat is not being used it must be placed in the freight bins.

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12. Is smoking permitted on board the coach?
All of our coaches are non-smoking.

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13. What information should I have ready when calling Red Arrow?
The city you will be departing from, destination of your trip, date of departure, and time of departure. Please have your credit card ready at time of booking. If you are a corporate traveler, please have your corporate account number ready as well.

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14. If I need a ticket at the last minute, can I pay the driver cash?
Yes, if there are seats available. You must have exact cash because the drivers do not carry change.

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15. How far in advance must I arrive before departure?
You should arrive approximately 15 minutes prior to departure.

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16. Do you travel to the West Edmonton Mall?
No. The most convenient place to get dropped off is the Best Western Cedar Park Inn. You can then take a taxi to the West Edmonton Mall for approximately $17.00 - $20.00

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17. Who can I call regarding employment opportunities?
You can mail or fax your resume to:

Red Arrow Motorcoach
#101 205 9 Avenue S.E.
Calgary, Alberta T2G 0R4
Fax: (403) 264-1004

If you are applying for a coach operator position, please include a Driver's Abstract. Please visit our employment page for more information.

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18. If I miss the coach can I travel on the next one?
No. When you miss the coach without informing Red Arrow your seat goes “empty”. We do not sell open-ended tickets; seats are purchased for travel on a specific coach at a particular time. We work on a reservation system.

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19. Do I have to book my trip in advance?
As our coaches are quite popular and do tend to sell out, we recommend booking in advance in order to guarantee yourself a seat.

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20. Do you offer any discounted fares?
Yes. We offer discounts for children, students, seniors, disabled and corporate travellers. We also offer discounts to AMA, CAA, Canadian and International Hostelling Association members. Children under the age of 2 can travel at no charge as long as they sit on an adult’s lap. Appropriate identification may be required to receive a discount. Red Arrow Discounts and Promotions cannot be combined in conjunction with each other.

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21. May children travel alone on Red Arrow?
Yes. Unaccompanied Children must be six to twelve years of age inclusive. Children under the age of six must be accompanied by someone 13 years of age or older. Certain restrictions apply.

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22. Will my luggage be searched prior to boarding the coach?
Red Arrow reserves the right to conduct baggage checks at anytime.

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23. Do I need ID when traveling on Red Arrow?
Yes. When traveling with Red Arrow you may be asked for ID at anytime.

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