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Luggage Policy

•    Passengers travelling on Red Arrow are allowed:
     o    Four pieces of luggage in total.  This includes two (2) carry-on items (2 Max)
     o    Carry-on bags must be able to fit into the overhead compartment.
•    Carry-on items considered include:
     o     Briefcases, laptop bags, purses, small back packs, diaper bags and such.
•    One item may be kept on the your lap OR on the floor between the seat and your feet.
•    Carry-on items cannot be stored under the seat because of wiring under the seats.
•    The aisle must be kept clear of carry-on items, including shoulder straps.

Dimensions of Overhead Bins

60” wide, 10” deep, 8¾” high angling to 7½” high at the back. 

Charges for Extra Luggage

Passengers will be charged for all additional luggage at the rate of $5.00 per piece (includes GST). Bicycles may be transported at a cost of $10.00 each (includes GST) and must be boxed or wrapped (see “Protection of Luggage” below).

Red Arrow does not carry freight, as such, we have the right to refuse items deemed not to be essential or luggage. As well, we reserve the right to limit the size, weight and the number of items you wish to check in.

 Essential Items

Items deemed essential for the wellbeing of our passengers will be transported at no charge.

These items would include: walking or mobility aids/devices, car seats, and oxygen canisters.

 

Protection of Luggage

In an effort to protect all luggage stored under the coach, items should be packed or covered in such a way as to not be damaged during transit or not to damage other luggage.

It is important that items of a breakable nature (TV’s) or those that contain pointy (ski poles) or greasy (bike chains) parts are secured by a box, suitable covering, or plastic wrap/bags.

It is recommended that electronics, items of value and fragile items be carried on board and stored in the overhead bins.

To avoid luggage mix ups, it is recommended that you place a visible identifier on your stored luggage including a luggage tag with your name, address and phone number. Red arrow is not responsible for a passenger picking up the wrong piece of luggage.

It is your responsibility to ensure your checked luggage is placed in the correct compartment prior to departure as well, it is your responsibility to remove all personal items brought on to the coach, Red Arrow will not be responsible for items left behind on the coach or luggage issues as a result of a change in your arrival point.

Please ensure you clearly advise the representative loading your luggage of your arrival point, to ensure your luggage is placed into the appropriate compartment.

Found items are kept for a 30 day period, after which time they will be disposed of.

Weight Restrictions for Luggage

For any piece of luggage over 60 lbs., the driver may ask the passenger to load and unload their luggage at the pick-up and drop-off points. The passenger must be capable of loading the luggage.

Firearms

A firearm may be transported as long as it is in a proper locked case and must be placed under the coach. The firearm cannot be taken out at any mid-trip stops ( i.e. Red Deer or Grassland) unless that is the end point for the passenger. A hard case is preferred, but not mandatory. We DO NOT transport ammunition.

Damaged/Lost Luggage

Red Arrow will not be responsible for the loss of or damage to, checked luggage in excess of stated maximum liability. In addition, Red Arrow does not accept liability to loss off or damage to unchecked baggage carried on board. 

Maximum baggage liability is $350.00. Any damage must be reported to Red Arrow within 24 hours or claim may be refused.

 

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