At Red Arrow, we believe that every traveller has a fundamental right to access our service, regardless of ability. Red Arrow is committed to the removal of barriers.
Passengers who require the assistance of another person to travel may bring an Attendant.
An attendant is an individual who is travelling with a person that requires assistance and who is capable of providing extraordinary services required by the person.
Extraordinary Service means any service not normally provided solely by the coach operator and would include assisting in any physical lift of the person where no boarding device is available (including emergency evacuations). Also Assisting with: the person at their seat getting to and from in a station stop or in the on-board washroom. As well as assisting the driver with all sophisticated and/ or power-assisted mobility aids.
All passengers requiring pre-boarding assistance must be at the boarding location at least 30 minutes prior to departure time.
Any mobility aid in excess of 150 lbs. must travel on-board the coach in the designated wheelchair position. Red Arrow is not responsible for disabled devices that do not conform to size/weight limitations of the motorcoach.
Red Arrow agrees to cover the loss or damage to any mobility aid to the following extent:
Maximum liability limited to $100 unless greater value declared and excess charge paid at a rate of 2% per hundred to a maximum value of $1000.00.