Red Arrow strives to keep all of our passengers up to date on schedule changes and will contact affected drivers directly. These travel notices are for general information on requirements for travelling with us, and changes to routes and schedules that may occur. Be sure to also check out the Before You Go page, for any extra information that you will need to know before you embark on your trip.
Face Mask Advisory
Appropriate face masks are required while onboard all Red Arrow trips. Depending on the city by-laws, masks may be required in office and during boarding procedures. Passengers who refuse to wear a face mask at the select offices and while onboard will be refused travel and possibly banned from future travel. Face masks are available for purchase in Red Arrow Ticket Offices.
Mandatory ID
We require all passengers over the age of 18 to travel with Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. Passengers without the correct forms of I.D. will be refused travel.
Travel Notices – Service Route Updates
| Date | Affected Area | Details |
| May 21, 2022 | EDM | Please be advised that again on Saturday, May 21, 2022, 104th street will be closed off due to construction. We remain open during this time and will have a designated loading area for our coaches along 100th Avenue around the corner. |
| April 21, 2022 | EDM | Please be advised that this weekend from Friday to Sunday, 104th Street near the Edmonton Ticket Office will be closed due to construction. We are still open during this time and will have a designated loading area for our coaches along 100th Avenue around the corner. |
| March 8, 2022 | FMM-EDM | Due to poor road conditions and a late arrival into Ft. McMurray last night, Our 9 am Ft. McMurray – Edmonton trip will be delayed until 11:30 am today. We apologize for any inconvenience. |
| February 19, 2022 | We are experiencing some issues with our phone system, wait times may be high. Please consider booking online or emailing customerservice@redarrow.ca for assistance. | |
Find out more about road conditions at 511 Alberta.