Red Arrow Vaccination Policy


On March 11, 2020, the World Health Organization declared COVID-19 a pandemic virus. Globally, variants of the virus have circulated, including the dominance of the Delta variant with increased transmissibility and disease severity compared with previous COVID-19 virus strains. Regardless of which SARS-CoV-2 variant is predominating in an area, vaccination, in combination with public health and individual measures, continue to work to reduce disease spread and severe outcomes.

Evidence continues to demonstrate that a complete two-dose series of Health Canada-approved COVID-19 vaccines provides substantial protection. Based on current data, only a fraction of fully vaccinated people became infected, with the majority of cases and hospitalizations occurring in unvaccinated or partially vaccinated people.

COVID-19 is an acute respiratory illness caused by severe acute respiratory syndrome coronavirus (SARSCoV-2). It may be characterized by fever, cough, shortness of breath, and other symptoms. Asymptomatic infection is also possible. The risk of severe disease increases with age, however, is not limited to the elderly and is elevated in those with underlying medical conditions.

We believe that vaccinations are the best way for us to ensure the health and safety of all employees and passengers.


The purpose of this policy is to outline organizational expectations with regards to COVID-19 immunization of passengers of Red Arrow, Ebus Alberta, and Ebus British Columbia. The organization has developed this policy to align with our current Employee Vaccination policy with the intent that the protection of all staff and passengers remain our number one priority.

Contingent upon vaccine availability and unless medically contraindicated, it is the expectation that all passengers, aged 12 and over, are fully vaccinated against COVID-19 (i.e. against infections caused by SARS-CoV-2).

Accordance with Governmental Recommendations

This policy was formed in alignment with the federal mandatory vaccination policy for travellers in inter-city transportation services including airlines, rail, and ferries. This policy is also applied in accordance with the employer’s general duty under the Occupational Health and Safety Act to take every reasonable precaution to protect its employees and the responsibility to assess the workplace for risks, including that of COVID-19 transmission.


All passengers, aged 12 and over, travelling on any scheduled departure with Red Arrow/Ebus will be required to provide one of the following:

  1. Proof of COVID-19 vaccine administration as per the following requirements:     
    • Proof of all required doses of a COVID-19 vaccine approved by Health Canada
    • At least 14 days from second dose of a 2-dose vaccine or a single dose of Janssen
    • A valid vaccine record that shows a QR Code with name, birthdate, and vaccination type and date

      Other accepted forms of proof of vaccination include:
      – Other provincial vaccine records
      – First Nation vaccine record
      – ArriveCan app and valid international travel identity document
      – Canadian Armed Forces vaccine records
      – U.S. Military proof of vaccination and ID card
  2. A valid medical exemption is the original signed letter from a physician or nurse practitioner that includes:
  • Person’s name that matches their identification.
  • Physician’s or nurse practitioner’s complete information, including:
  • name, phone number, contact information, professional registration number and signature
  • statement that there is a medical reason for not being fully vaccinated against COVID-19
  • duration that the exemption is valid, and
  • Also provide proof of a proof of a privately-paid negative rapid test result taken within 72 hours of service, as follows:
    • The test result should be a written or printed copy that indicates the individual has tested negative for COVID-19 on a Health Canada approved rapid antigen, rapid PCR, or lab-based PCR test approved by Health Canada or the lab accreditation body of jurisdiction.
    • Valid test results should be a written or printed copy that clearly outlines the type of test, time of sample collection, clear indication of a negative result, and laboratory that completed the test, if applicable.
      • Please note:
        • Photos of a rapid test or result taken offsite is not sufficient.
        • A self-test completed offsite or self-produced documentation of a negative test result is not valid.
        • Do not bring completed self-tests or rapid tests to businesses due to communicable disease risk.
        • Tests must not be from the Alberta Health Services public COVID-19 testing system.

Policy Implications

Passengers who elect not to provide proof of COVID-19 vaccination per 1 above, and rely on 2, may be subject to additional requirements, or refusal of service.

Effective Date

January 10, 2022. To ensure we accommodate passengers who wish to travel with us but are not currently fully vaccinated, we will implement this policy seven weeks from today, November 22, 2021, thereby making this policy effective January 10, 2022.

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