Our Continued Commitment to Safety

For over 42 years that Red Arrow has been operating, Safety has been our top priority and is reinforced by our Safely Home branding and our Safety Vision:

Safely Home is our deep conviction to Safety, and the ultimate promise we make to each other, to our clients, and to the communities in which we operate.

Red Arrow is driven by safety. It is our first Core Value and is at the heart of all that we do.

In our business, for every employee, every passenger and every member of the travelling public, we know that the most important thing we do, each day, is ensure we ALL get Safely Home. The Safely Home journey has always been one of growth, change, and collaboration and since the onset of the COVID-19 pandemic, this has never been more true.

In the early stages of the pandemic, our scheduled inter-city passenger brands, Red Arrow and Ebus, were one of the first to recognize the threat to the safety of staff and passengers and quickly identified that suspending services was the socially responsible thing to do. We adjusted our Safely Home messaging to encouraging our staff, passengers, partners, industry, and the public as a whole to Stay Safely Home. As we did so, our focus was developing a game plan on how to safely and responsibly operate in the future.

This is how our industry-leading Safely Clean program was born. Once the curve began to flatten, we were able to re-launch some of our services and publicly introduced Safely Clean.

The Safely Clean Program is dedicated to enhanced cleaning, disinfecting and sanitization, preventative measures, and elevated protocols to ensure the safety and protection of our staff, passengers, and the communities in which we operate. 

Here are some of the Safely Clean protocols passengers can expect when traveling:

  • Recommended Face Masks – June 16, 2022 face masks are no longer mandatory for passengers or drivers onboard our coaches. This policy is in alignment with Provincial legislation.
  • Available hand sanitizer
  • Personal Protective Equipment including masks, gloves, and hand sanitizer available for purchase
  • Coaches thoroughly cleaned and sanitized with an industry leading electro-static spraying
  • Controls in place to reduce crowding and encouraging physical distancing
  • Single seat options

We’re proud to be able to offer you an Alberta based, family owned, sustainable travel option so that you and your loved ones can be Safely Together.

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