Sustainability at Our Core

We know people are more and more committed to sustainable travel, and we’re happy to be one of the choices you can make to support that commitment. At Red Arrow, our coaches by design are cleaner than trains, planes and even hybrid cars – but how? We can carry multiple passengers on-board our coaches, which take numerous cars off the road and increases efficiency in getting you to your destination. The reduction in emissions and crowded highways creates a cleaner environment by decreasing the number of carbon emissions on the road if each passenger were to each have a car alone. Motorcoaches have become part of Canada’s sustainability solution.

Low Carbon Footprint

Compared to airplanes, trains, or cars, coaches have the lowest carbon footprint by decreasing the number of vehicles on the road every day.

Taking vehicles off the road

Measured in passenger miles per gallon, coaches are 2x as efficient as trains, 4x more efficient than an airplane, and 7x more efficient than travelling by car.

Reduced C02 Emissions

For every person who travels by bus instead of traveling alone in a car, CO2 emissions are reduced by 85%.

Best Miles Per Gallon Efficiency

One gallon of fuel can provide as many as 250 passenger miles on a bus. Compared to other vehicles, coaches have the lowest carbon dioxide emissions.

Paperless Booking System

Our ticketing system is now paperless! Heading to your destination just got a little easier with tickets being completely online to ensure for a swift check-in, and overall reduction in paper waste.

Diesel Fuel Efficiency

Diesel Fuel is about 30% more efficient than gasoline, and new types of fuels, such as ultra-low sulfur diesel and biodiesel, help to reduce greenhouse gases and carbon dioxide emissions.

Environmental, Social and Governance (ESG) Position Statement

Pacific Western Group of Companies (“PWT”) recognizes that Environmental, Social and Governance (“ESG”) factors represent both risks and opportunities for our business and key stakeholders – including our employees, customers, partners, and the communities in which we operate. We recognize that the way that we manage ESG factors has a direct link to the success of our business given the importance of ESG factors to the global transportation industry. As a leading provider of people transportation services in Canada, we are committed to doing our part to support positive environmental and social outcomes within the communities we serve.

Our Mission, Vision, and Core Values provide the framework that underpins our ESG approach. In conducting our business, our Core Values serve as a set of principles that define us as an organization, guiding every action and decision made by our people and informing and supporting everything we do.



To exceed customer expectations by employing talented people who share in the dedication of a company committed to Safety and Service.

We will grow a sustainable people transportation company through innovation, relationships, and our core values.

Red Arrow's Core Values

Our ESG Commitment

With our vision to grow a sustainable people transportation company, we believe that the integration of ESG factors into our corporate strategy is fundamental to our long-term success. Driven by the dual global imperatives to address climate change and achieve the UN Sustainable Development Goals (“SDGs”), we recognize the vital role that the transportation sector plays in enabling the transition to a low carbon global economy and in driving sustainable real-world outcomes. Through our ESG Commitments, safety will remain our first core value, and is at the heart of all we do.

We also recognize that transparency and accountability is critically important to drive meaningful results. To this end, we are committed to adopting leading ESG reporting frameworks, such as the Sustainability Accounting Standards Board (“SASB”) Standards and the recommendations of the Task Force on Climate-related Financial Disclosures (“TCFD”) to provide this transparency to our key stakeholders.

Our ESG Approach

Our approach to ESG is guided by the following strategic pillars. These pillars are focused on the ESG risks and opportunities that we believe have the greatest potential to impact our value and performance, as determined by a formal ESG materiality assessment. These pillars are of the utmost importance to our key stakeholders, including employees and customers.

  • Continue to strive for health and safety excellence for our people and passengers through our Safely Home program
  • Support our people to foster an inclusive workplace culture and maintain a healthy, engaged, and diverse workforce
  • Strive to reduce greenhouse gas (“GHG”) emissions across all our lines of business
  • Seek opportunities to improve our governance structures to enable the effective oversight and management of our material ESG factors
  • Strengthen our relationships and ties with the communities in which we operate, including our Indigenous partners and stakeholders

To support these strategic pillars, we expect that everyone at all levels of the organization embody the responsibilities and commitments shared in this document. We expect our senior leadership team, onsite managers, supervisors, employees, and, to the extent feasible, contractors of PWT to support our objective to integrate ESG into our business by upholding our commitments to:

  • Enhance our understanding of the impacts of ESG across our lines of business and integrate ESG factors into our long-term strategic planning
  • Ensure sufficient budget allocation to maintain regulatory compliance on ESG factors and meet the evolving needs and expectations of our key stakeholders
  • Aim to capture ESG opportunities, including assessing and deploying new technologies to improve our ESG performance


PWT’s approach to ESG is underpinned by a governance framework that enables effective oversight and management of ESG risks and opportunities. The CEO has oversight responsibility for reviewing ESG-related management strategies, performance, and investment decisions related to ESG, including those related to climate change. The President and COO is responsible for ESG and has the highest level of management accountability for ESG issues, including climate-related risks and opportunities, and reports to the Board of Directors on ESG-related matters semi-annually. We are committed to maintaining strong governance structures that incorporate ESG considerations and, over time, bolstering our governance structures to exemplify leading ESG practices. Our Safety Council and Maintenance Excellence Committee will remain foundational to elements of our management and oversight of  safety and service as a core business and ESG priority.

Risk Management

We are committed to enhancing the integration of ESG  risks into our risk management processes to ensure that the unique and evolving nature of ESG risks, including climate-related risks, is appropriately assessed. Moving forward, we will leverage the results from our bi-annual ESG materiality assessments to help us identify and mitigate ESG-related risks over the short, medium, and long-term, and supplement efforts underway to embed ESG across PWT.

Metrics and Targets

We are committed to collecting, monitoring, and disclosing key ESG metrics to provide insight into our ESG performance and progression. Work is currently underway to enhance our disclosure on key metrics related to the ESG factors that have the most potential to impact PWT, as identified by our 2021 ESG materiality assessment. These metrics will be informed by the SASB Standards and the TCFD recommendations and will be provided in future disclosure.

As we continue to improve our ESG data collection and reporting processes over time, we will further evaluate the feasibility and relevance of setting ESG targets to ensure that we are accountable for advancing our ESG strategy over time.

Reporting and Disclosure

We will strive to continually improve our ESG and climate change reporting to our key stakeholders to enhance transparency on our ESG risks and opportunities, strategy implementation, and overall performance. As leading standards and frameworks for ESG- and climate-related disclosure, we aim to align our future disclosures with relevant SASB Standards, as well as the TCFD recommendations using a phased approach over time.

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