Terms & Conditions

Red Arrow Motorcoach Terms & Conditions


COVID SAFETY PROTOCOLS: We require all travelling passengers to wear a face mask covering their nose and mouth while onboard. Facemasks may also be required in offices and during check-in due to city by-laws. Facemasks are available for purchase in our ticket offices.

IDENTIFICATION: We require all passengers over the age of 18 to travel with Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. Passengers without the correct forms of I.D. will be refused travel.

CHECK-IN: Please check in 15 minutes prior to your departure. Please note: A paper ticket is not required for check-in. Please check in 15 minutes prior to departure.

PAYMENT TERMS: Standard purchases are DUE UPON RECEIPT.

For Corporate Billing Accounts: Payment due 30 days after completion of the trip. GST# BN139981476

LUGGAGE ALLOWANCE: Please note that the luggage allowance per person included in your fare is 3 pieces. This includes one carry-on bag and luggage stowed underneath the coach. Carry-on items include purses, backpacks, and laptop bags. Additional luggage costs $15 per piece up to a maximum of 6 pieces total. We are not responsible for the loss of or damage to checked or carry-on luggage in excess of the maximum liability of $350.

For details, please check with your carrier for Terms and Conditions

Red Arrow www.redarrow.ca

Ebus www.myebus.ca

Pacific Shuttle and Tours https://www.pacificshuttleservice.com/

Thompson Valley Charters https://tvcbus.ca/

CHANGE AND CANCELLATION POLICY: To change the time or date of a ticket, or cancel for a full refund – we require a minimum 24 hr notice prior to departure. Failure to provide proper notice makes the trip non-refundable & will result in an additional change fee. Red Arrow change fees are $25.00. Please note that Ebus Alberta tickets are non-refundable and cannot be cancelled. Ebus changes are permitted for a fee of $15.75. To change or cancel your booking, please contact a Passenger Experience Representative by phone:

Red Arrow: 1-800-232-1958

Ebus and Partners: 1-877-769-3287

NO SHOWS: Not showing up for your departure or failure to arrive on time, results in the forfeit of full fare.

ZERO TOLERANCE DRUG AND ALCOHOL POLICY: For the comfort, safety, and positive experience for all passengers, we’re pleased to have a Zero Tolerance policy when it comes to intoxication. We assure any signs of intoxicated passengers will be handled appropriately and refused service.

Contact Information

Red Arrow welcomes your comments regarding this privacy policy. If you believe that Red Arrow has not adhered to this statement please contact us through our contacts page.

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