What Our Passengers
Say About Us

I am so impressed that you are sending such an environmentally focused message to your customers. I think you should incorporate more of this in all of your communications and onboard video. Sadly, many people don’t make the connection between taking the bus and reducing emissions. Big kudos to you.

Just wanted to thank you for a great service. It is always hassle free dealings with the people at Red Arrow. Today I called to cancel my return trip and Kyle was helpful, pleasant and efficient – and this is not a surprise. It seems that every time is a good experience, whether it is on the phone, or at the centers or with the drivers. I’ve been a customer for a long time and the service has been consistently great. Congratulations!

I would like you to know that your Downtown Edmonton team is phenomenal! They are respectful, professional and overall fantastic at what they do. My utmost Kudos to Carolyn, Erin and Marco! You have a winning team with these three and I love the smiles when I check in.

I have yet to experience a bad bus driver. I find them all professional, courteous and very good at driving. I love that they know the various short cuts so we are on time 99% of the time. I think with all the travel I did this year, there’s only two times where we reached our destination late and it was no fault of the driver.

Although I like all the drivers, the two that stand out for me are Glenn and Marvin. These two are gems, and I love their sense of humour and get to know their passengers.

What a great experience it was to travel with the Red Arrow Motorcoach service between Lethbridge and YYC! I want to compliment you on the high quality of service from your station personnel, to the standard of your stations and equipment, to your coach operator – which is the primary purpose of this message. I need to let you know that angels walk among us. The angel in this case is your Tony Pietromona. I am grateful beyond just words for the assistance provided to me by this gentleman. Excellent experience all around. Keep up the excellent work out there. I look forward to using your service again when the opportunity presents itself. Thank you!

The staff was awesome, everything was on time, and the bus driver was very accommodating. This was my first experience.

This place is great! Whenever I do travel, I use Red Arrow, and a couple of the staff there are always welcoming. I even got the wrong date booked and still managed to get on the bus on time.

Red Arrow is safe, professional, and comfortable. Really lovely travelling with them!

Good service. On-time and very courteous. Love the snacks in the coaches.

Great staff! They were very accommodating when I finished work early and wanted to change my ticket on a Friday afternoon. I’ve used them to bus back and forth from Calgary to Edmonton for work multiple times. Good Wi-Fi, basic snacks, and drinks are almost as good as flying for 1/6th of the price. It’s way better than a Greyhound or rideshare. Thanks!

Easy and convenient for people who don’t drive.