PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY

IDENTIFICATION: We require all passengers over the age of 16 to travel with Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. Passengers without the correct forms of I.D. will be refused travel.

CHECK-IN: Please check in 15 minutes prior to your departure. Please note: A paper ticket is not required for check-in. Please check in 15 minutes prior to departure.

PAYMENT TERMS: Standard purchases are DUE UPON RECEIPT.

For Corporate Billing Accounts: Payment due 30 days after completion of the trip. GST# BN139981476

LUGGAGE ALLOWANCE: Please note that the luggage allowance per person included in your fare is 3 pieces. This includes one carry-on bag and luggage stowed underneath the coach. Carry-on items include purses, backpacks, and laptop bags. Additional luggage costs $19.99 per piece up to a maximum of 6 pieces total. We are not responsible for the loss of or damage to checked or carry-on luggage in excess of the maximum liability of $350.

For details, please check with your carrier for Terms and Conditions

Red Arrow www.redarrow.ca

Ebus www.myebus.ca

Pacific Shuttle and Tours https://www.pacificshuttleservice.com/

Thompson Valley Charters https://tvcbus.ca/

CHANGE AND CANCELLATION POLICY:

Flex Fares – for customers who want flexibility

• May be changed or cancelled for a $20 fee
• Changes/cancellations must be made at least 24 hours before departure
• Allows one (1) change per booking
• After one change, the ticket becomes non‑refundable and non‑changeable
• Discounts apply only to Flex fares.
  • Senior discount
  • AMA discount

FLEX FARES – FOR CUSTOMERS WHO WANT FLEXIBILITY

• May be changed or cancelled for a $20 fee
• Changes/cancellations must be made at least 24 hours before departure
• Allows one (1) change per booking
• After one change, the ticket becomes non‑refundable and non‑changeable
• Discounts apply only to Flex fares.
  • Senior discount
  • AMA discount

BASIC FARES – FOR CUSTOMERS SEEKING THE LOWEST PRICE

No discounts apply to Basic fares.

Red Arrow: 1-800-232-1958

Our lowest available fare

Non‑refundable

Non‑changeable

Ebus and Partners: 1-877-769-3287

NO SHOWS: Not showing up for your departure or failure to arrive on time, results in the forfeit of full fare. Tickets may not be re-booked if we have not been notified prior to the scheduled departure time, a new ticket would need to be purchased.

ZERO TOLERANCE DRUG AND ALCOHOL POLICY: For the comfort, safety, and positive experience for all passengers, we’re pleased to have a Zero Tolerance policy when it comes to intoxication. We assure any signs of intoxicated passengers will be handled appropriately and refused service.

Contact Information

Red Arrow welcomes your comments regarding this privacy policy. If you believe that Red Arrow has not adhered to this statement please contact us through our contacts page.