Red Arrow Locations & Hours of Operation

Please note that some of our office locations are temporarily closed until further notice. Our Call Centre remains open to assist passengers.

Customer Service Amended Call Centre Hours:

MON | THU | FRI | SUN

TUE

WED

SAT

07:45 - 18:30

07:45 - 18:00

07:45 - 16:00

08:00 - 16:00

All hours are in Mountain Time (MT)

Call toll free: 1-800-232-1958

Please note that for the safety of all staff and passengers, facemasks are mandatory.

NOTICE: Please note that effective November 1, 2020 we will no longer pick-up and/or drop-off at our Edmonton South Location (5359 Calgary Trail) or Calgary North Location (304 35th Ave NE). All Edmonton and Calgary departures and arrivals will be from our Edmonton Downtown Office (10014 104 st) and Calgary Downtown Office (205 9 Ave SE) only.

Calgary | Red Deer | Edmonton | Fort McMurray |

Lethbridge | Grande Prairie

CALGARY

Downtown Ticket Office

Sun, Mon, Thu, Fri:

Tue, Wed:

Sat:

07:45-18:30

07:45-16:00

Closed

Calgary Downtown Office
Downtown Teck Building - 101, 205 9th Avenue SE
Map

Calgary North Office

The office is temporarily closed. Please note that effective November 1, 2020 we will no longer pick-up and/or drop-off at our Calgary North Location. All Calgary departures and arrivals will be from our Calgary Downtown Office (205 9 Ave SE) only.

Parking is not currently available.

Calgary North Office
304, 35th Avenue NE
Map

YYC*

YYC Desk is currently closed. Coaches will still pick-up and drop-off at this location.

*This stop is available by Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.

The Red Arrow Customer Service Desk at Calgary International Airport is located in the Ground Transportation area located on the Arrivals Level between Door #4 & #5 in the Domestic Terminal. The Coach pick up area is at Lane 11 , which is located on the Arrivals Level outside of Door #2. For passengers disembarking @ YYC, the drop off will be done on the departure level.

Deerfoot Inn and Casino

Pick-up/Drop-off Only

*By Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.

11500 35 St SE, #1000 (pick up/drop off outside entrance at horse statue)
Map

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RED DEER

Quality Inn & Conference Centre

Sun - Fri:

Sat:

09:30-18:30

Closed

7150 - 50th Ave
North hill area next to Burger King

Please note that the Quality Inn staff are not Red Arrow Representatives; for Red Arrow assistance, please inquire at the Red Arrow office inside the hotel or call 1-800-232-1958 and a Red Arrow Passenger Experience Representative will be happy to help you.

Map

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EDMONTON

Downtown Ticket Office

Sun, Mon, Thu, Fri:

Tue:

Wed:

07:45 - 19:45

07:45 - 18:15

07:45 - 16:45

Sat:

Closed

Edmonton Downtown Ticket Office
Holiday Inn Express Plaza, 10014 - 104th Street
Map

Ramada Edmonton South

This office is currently closed. Please note that effective November 1, 2020 we will no longer pick-up and/or drop-off at our Edmonton South Location. All Edmonton departures and arrivals will be from our Edmonton Downtown Office (10014 104 st) only.

Ramada Edmonton South, 5359 Calgary Trail

Note: This stop is NOT available on the Edmonton to/from Fort McMurray route, or the Edmonton to/from Grande Prairie route
Map

Between Edmonton and Camrose

(service temporarily suspended until further notice)

Edmonton


University of Alberta Transit Centre	113 St & 89 Ave STOP 2636 EB Map
University of Alberta Hospital	114 St & 85 Ave STOP 2638 NB Map
Southgate Centre	5015 111 St - At Safeway Entrance Map
Red Arrow Edmonton South Office	5359 Calgary Trail Map

Camrose

Duggan Mall	6601 48 Ave - East of Cinema Entrance Map
U of A Augustana Campus	4901 46 Ave - West of Faith & Life Centre Tickets can be purchased on campus! Map

Hay Lakes Village Office

115 Main St.
Map

Between Edmonton and Cold Lake

(service temporarily suspended until further notice)

YEG*

Cold Lake

Bonnyville

Spedden*

Smoky Lake

Gibbons*

Courtesy Shuttle Area outside of Door 10

Circle K/Esso

Ramada

7-11

Fas Gas

Esso

Circle K Store

*By Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.

Between Edmonton and Fort McMurray

Rosslyn Hotel* (Drop off on southbound Ft. McMurray route only)

13620 97 St NW. Edmonton, AB.

Namao* (Saturday Only)

Johnny's Store

Gibbons*

Circle K Store

Radway*

Husky Gas Station

Boyle*

MG's Groceries

Grassland

Grassland Esso Station

Wandering River*

Tempo Service Station

*By Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.

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FORT McMURRAY

Downtown Ticket Office

Office open limited hours for Ebus departures until August 10. This location will be open for Red Arrow departures and arrivals beginning August 10, 2020.

Mon:

Tue:

Wed:

Thu, Fri:

Sat, Sun:

07:30-09:00

07:30 - 08:15

08:15 - 09:00

07:30 - 08:15 / 16:30 - 17:30

Closed

Fort McMurray Ticket Office
8217 Franklin Avenue
Map

Quality Inn Hotel & Conference Centre

Pick-up/Drop-off only

Quality Inn
424 Gregoire Dr.
Map

Peter Pond Mall

Drop-off only

On Biggs Ave. North of Hardin St. (Drop off only)
Map

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LETHBRIDGE

Lethbridge Ticket Office

Daily:		08:00 - 16:00

705 - 5th Ave South

Lethbridge Ticket Office

Map

University of Lethbridge

Pick-up/Drop-off only

U Of L Pick Up
Transit Loop on Aperture Dr. W. next to the Student's Union Building.
Map

Between Calgary and Lethbridge

(pick-up/drop-off only)

Fort Macleod*

Shell Gas Station - 2351 7 Ave

Claresholm*

Shell Gas Station - 4316 1 Street West

Aldersyde*

Petro-Canada gas station

Calgary South-East*

Deerfoot Inn and Casino - 1000, 11500-35 street S.E. T2Z-3W4. The coach picks up to the left of the horse statue and main entrance when facing the hotel.

*By Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.