Red Arrow Locations & Hours of Operation

Please note that some of our office locations are temporarily closed until further notice. Our Call Centre remains open to assist passengers.

Customer Service Amended Call Centre Hours:

SUN | MON | THU | FRI

TUE

WED

SAT

07:45 - 19:00

07:45 - 18:00

08:00 - 16:00

All hours are in Mountain Time (MT)

Call toll free: 1-800-232-1958

Please note that for the safety of all staff and passengers, facemasks are mandatory.

Calgary | Red Deer | Edmonton | Fort McMurray | Lethbridge

CALGARY

Downtown Ticket Office

Sun, Mon, Thu, Fri:

Tue, Wed:

Sat:

7:45 - 09:00

10:50 – 12:00

14:45 – 16:00

17:00 – 18:00

7:45 – 09:00

14:45 – 16:00

Closed

Calgary Downtown Office
Downtown Teck Building - 101, 205 9th Avenue SE
Map

Calgary North Office

This office is currently closed: Please note that we pick-up/drop-off at this location but the office is closed and there is no indoor area or shelter available.

Parking is not currently available.

Calgary North Office
304, 35th Avenue NE
Map

YYC*

YYC Desk is currently closed. Coaches will still pick-up and drop-off at this location.

Please note that starting January 18, 2021, only passengers with valid boarding passes can enter the airport terminal.

Click here to read the latest updates on the International Border Pilot Project.

*This stop is available by Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.

The Red Arrow Customer Service Desk at Calgary International Airport is located in the Ground Transportation area located on the Arrivals Level between Door #4 & #5 in the Domestic Terminal. The Coach pick up area is at Lane 11, which is located on the Arrivals Level outside of Door #2. For passengers disembarking @ YYC, the drop off will be done on the departure level.

Deerfoot Inn and Casino

Pick-up/Drop-off Only

*By Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.

11500 35 St SE, #1000 (pick up/drop off outside entrance at horse statue)
Map

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RED DEER

Quality Inn & Conference Centre

Sun - Fri:

Sat:

10:00-18:30

Closed

7150 - 50th Ave
North hill area next to Burger King

Please note that the Quality Inn staff are not Red Arrow Representatives; for Red Arrow assistance, please inquire at the Red Arrow office inside the hotel or call 1-800-232-1958 and a Red Arrow Passenger Experience Representative will be happy to help you.

Map

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EDMONTON

Downtown Ticket Office

Sun, Mon, Thu, Fri:

Tue, Wed:

07:45 - 19:00

07:45 - 18:00

Sat:

Closed

Edmonton Downtown Ticket Office
Holiday Inn Express Plaza, 10014 - 104th Street
Map

Southgate LRT Station*

*Effective March 22, 2021

111 St & 48 Ave South (bus stop #2217)

Passengers can be picked up and dropped off at the highlighted area (click photo to enlarge). Please note the drop and go is not available for parking. The red arrow is pointing to the official Red Arrow stop.

Between Edmonton and Fort McMurray

Rosslyn Hotel* (Drop off on southbound Ft. McMurray route only)

13620 97 St NW. Edmonton, AB

Namao* (Saturday Only)

Johnny's Store

Gibbons*

Circle K Store

Radway*

Husky Gas Station

Boyle*

MG's Groceries

Grassland

Grassland Esso Station

Wandering River*

Tempo Service Station

*By Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.

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FORT McMURRAY

NEW Downtown Ticket Office

This stop is available January 11, 2021 and onward

Mon - Fri:

08:15 - 09:00

Our new office is located in the former Bob Barrett Men's Apparel Building, kitty corner from the Nomad Hotel/The Keg.

10013 MacDonald Ave
Map

Quality Inn Hotel & Conference Centre

Pick-up/Drop-off only

Quality Inn
424 Gregoire Dr.
Map

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LETHBRIDGE

Lethbridge Ticket Office

Daily:		08:00 - 16:00

705 - 5th Ave South

Lethbridge Ticket Office

Map

University of Lethbridge

Pick-up/Drop-off only

U Of L Pick Up
Transit Loop on Aperture Dr. W. next to the Student's Union Building.
Map

Between Calgary and Lethbridge

(pick-up/drop-off only)

Fort Macleod*

Shell Gas Station - 2351 7 Ave

Claresholm*

Shell Gas Station - 4316 1 Street West

Aldersyde*

Petro-Canada gas station

Calgary South-East*

Deerfoot Inn and Casino - 1000, 11500-35 street S.E. T2Z-3W4. The coach picks up to the left of the horse statue and main entrance when facing the hotel.

*By Advance Reservation Only. Reservations must be made at least one (1) hour prior to originating departure point.