Call toll free: 1-800-232-1958

Unaccompanied Child Policy

Reservations must be made through our 1-800-232-1958 call centre.

Red Arrow Express Ltd. promotes the safety and security of children through its Unaccompanied Child program.

Unaccompanied Children are welcome to travel with reservations on any regular Red Arrow coach, with the exception the following departures:

  • 17:00 Edmonton to Fort McMurray
  • 17:30 Edmonton to Fort McMurray
  • 17:00 Fort McMurray to Edmonton
  • 17:30 Fort McMurray to Edmonton
  • 18:30 Fort McMurray to Edmonton
  • 19:30 Fort McMurray to Edmonton

 

Unaccompanied Children

  1. The unaccompanied child must be 6 to 12 years of age inclusive.
  2. Children under the age of six must be accompanied by someone age 13 or older.
  3. A maximum of three (3) children per family will be allowed to travel before adult supervision is required. When three (3) Unaccompanied Children are travelling together, the eldest child must be at least ten (10) years old.

 

Parent/Guardian Responsibilities

When making a booking for an Unaccompanied child, request your child's seat be as close as possible to the front of the coach. The earlier the booking is completed the better chance your child has of sitting at the front.  Please note, we will not move other passengers to allow the unaccompanied children to sit closer to the front of the coach.

  1. Unaccompanied children can ONLY board and disembark our coaches at our  Main Ticket Office locations in Lethbridge, Calgary, Edmonton and Fort McMurray*. (* Exceptions being UAC's travelling from Grassland or Red Deer.)
  2. The Ticket Office at the destination point must be open at the scheduled arrival time. See attached list of our available schedules.
  3. Parent/Guardian must read and sign the Unaccompanied Child form. Parent/Guardian will remain with the child until boarding of the coach commences.
  4. It is the Parent's/Guardian's responsibility to ensure the following guidelines are adhered to. The unaccompanied child must:
    • Be seated as close as possible to the front of the coach
    • Always receive Operator's permission to leave the coach
    • Remain seated while coach is moving
    • Advise Operator if they are being disturbed
    • Advise Operator if they need help
    • Upon arrival at the destination, the child will remain on the coach until all other passengers have disembarked.
    • A Passenger Experience Representative or Driver will go on the coach to bring the child to the receiving Parent or Guardian.
  5. Parents/Guardians and children must be aware and understand the importance of obeying the Operator's instructions at all times.
  6. Parent/Guardian understands that, should the child not be met at the destination, the Parent/Guardian authorizes Red Arrow Express Ltd. to take whatever action considered necessary to arrange for the child's custody and the Parent/Guardian agrees to reimburse Red Arrow Express Ltd. for any necessary and reasonable costs incurred in taking such action.
  7. The person identified to meet the child must present identification and sign the Unaccompanied Child form. It is the Parent's responsibility to ensure that the receiving party is informed of our policy, and adheres to it. Receiving parties must be at our Ticket Office 15 minutes prior to Scheduled Arrival Time.
  8. Unaccompanied Children are not permitted to get off the coach in Red Deer during our stop. Unaccompanied children in Grassland are to accompany the Operator into the restaurant and sit at the Operator's table.

IMPORTANT: When booking your ticket(s) please have the following information ready:  the names, addresses and phone numbers of the travellers, the people who are designated to pick up and drop off the children, and the person paying for the trip(s).

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